The question we hear most is simple: how much will it cost? The honest answer is that it depends on the fault, the part and the machine. A blocked filter costs very little to clear. A new control board for a premium front loader costs a lot more. This guide explains what goes into the price so you know what to expect.
What you pay for
We confirm the callout fee when you book and give you a firm quote for the repair before any work begins. If you decide not to go ahead, you only pay the callout.
- Callout and diagnosis: the technician travels to you, tests the machine and finds the fault.
- Labour: the time to carry out the repair, which depends on the job.
- Parts: the replacement components, which vary widely by brand and model.
Typical repairs from simplest to most involved
- Clearing a blocked filter, pump or hose
- Replacing a lid switch, door lock, inlet valve or capacitor
- Replacing a drain pump, carbon brushes or drive belt
- Replacing a heating element or door seal
- Bearing and drum seal replacement
- Control board repair or replacement
What affects the price
Parts for popular brands like Samsung, LG and Defy are usually easier to source in Harare, which keeps prices down. Premium European brands and imported models may need parts brought in from South Africa, which adds cost and time. Machines that are hard to access, such as integrated units, can also take longer.
When a repair is worth it
As a rule of thumb, a repair is worth it if it costs less than half the price of a comparable new machine and the machine is otherwise in good condition. We will always tell you honestly if we think a repair does not make sense.
Questions about this guide
Do you charge a callout fee?
Yes. A callout fee covers travel and diagnosis. We confirm it when you book, and you will receive a quote before any repair work starts.
Do you give quotes over the phone?
We can give a rough idea for common faults if you send the brand, model and symptoms on WhatsApp. A firm quote needs a diagnosis.
